Refund &
Cancellation.
We want every holiday to begin on the right note — including the flexibility of a fair, transparent cancellation policy. Please read the sections below carefully. This policy applies to all holiday packages sold by Travel.Oneswipe.com (powered by The Oneswipe Technologies Pvt Ltd).
Effective from 15 December 2025
Cancellation rules
All cancellation requests must be raised in writing to contact@theoneswipe.com or via your dashboard's 'Cancel' button, quoting your booking ID / voucher code.
The cancellation slab is calculated from the number of full days between the date of cancellation request and the trip start date, in IST.
30 or more days before travel: 90% refund of the amount paid.
15 to 29 days before travel: 50% refund.
7 to 14 days before travel: 25% refund.
Less than 7 days before travel: non-refundable.
No-shows and cancellations after the trip start time are non-refundable.
Refund eligibility
Refunds are calculated on the amount actually paid to Travel.Oneswipe.com, minus any non-recoverable vendor charges (see 'Supplier-specific policies' below).
Payment gateway charges, statutory taxes already deposited, and courier or documentation costs (if any) are non-refundable.
Refunds cannot be transferred to another guest or another booking unless we explicitly agree in writing.
Refund timelines
Approved refunds are initiated within 7 working days of cancellation confirmation.
The amount will be credited back to the original payment instrument. Depending on your bank / card network, it may take an additional 5–10 working days to reflect.
You will receive an email with the refund reference number once initiated.
Supplier-specific policies
Certain services carry stricter, supplier-specific cancellation rules that override the standard slab above:
Non-refundable air tickets, train tickets and cruise bookings.
Regional entry permits (e.g. Inner Line Permits, Bhutan Tourism Fees).
Festival, long-weekend and peak-season hotel bookings.
In these cases we will deduct the actual amount charged by the supplier from your refund.
Force majeure
In the event of natural disasters, epidemics, pandemics, war-like situations, civil unrest, government-mandated travel restrictions, road closures, strikes, or any other events beyond our reasonable control, standard cancellation slabs may not apply.
We will always attempt to reschedule the trip to a mutually acceptable date at no extra cost. Where rescheduling is not feasible, we will refund the amount actually recovered from suppliers.
Travel.Oneswipe.com is not liable for any indirect losses (missed flights not booked by us, hotel dates elsewhere, etc.) arising from a force-majeure event.
Contact
Cancellation team: contact@theoneswipe.com
Phone: +91 91000 02122 · +91 91000 06263
Please quote your booking ID / voucher code in every communication.